Customer Relationship Management

Customer Relationship Management

Raja Infotech CRM has been designed to primarily cater to small & medium sized businesses. Each business is unique in its processes and the way it operates. Keeping this in view, Raja Infotech CRM can be a tool that organizes sales force and process management for a varied number of different organization structures. It helps businesses gain insight into the behavior of their customers. Every customer interaction can be tracked and leveraged to maximize revenue opportunity and improve customer loyalty. Raja Infotech CRM assists sales teams to manage their opportunities and automate administrative tasks, allowing them to focus on building lasting portable relationships. It provides indepth insight to sales and marketing activities which can be filtered by various dimensions including product, customer, time duration and market segment etc. The CRM module can easily be advanced to specific business domains such as post-sales operations and contract management of various business types. Service staff can provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability.  

Key Features

  • 360 VIEW OF CUSTOMER DETAILS
  • AUTOMATE SCHEDULES, SALES AND MARKETING TASKS
  • HIGHLY CUSTOMIZABLE DATA ENTRY SCREENS
  • EFFICIENT SALES FORECASTING ANALYSIS
  • EXPORT AND ANALYZE DATA
  • GENERATION OF FOLLOW UP ACTIVITIES
  • DETAIL TRACKING OF CAMPAIGNS
  • REAL-TIME ANALYSIS OF INDIVIDUAL CONTACT, LEAD, OPPORTUNITY, CONTRACT AND CASE
  • CONTRACT MANAGEMENT